Front Desk Officer at Touchstone Network Company Limited

Saturday, November 17, 2012

Front Desk Officer at Touchstone Network Company Limited

Posted on 7:23 AM by Unknown

At Touchstone Network Company Limited, we put our clients first. Our world class services will make your organization better. We can provide a wide range of services to organizations such as Manufacturers, Distributors, Banks, Insurance and Telecoms Companies as well as MDAs. You may well have talked to one of our team before and just didn't know it!

We are currently recruiting for the position of:

JOB TITLE: FRONT DESK OFFICER
LOCATION: Abuja
DEPARTMENT: Technology

DIMENSIONS
A newly opened dynamic and high-tech Contact Centre has a vacancy for a Front Desk Officer. The work can be high pressured; therefore, Candidates must be dedicated, hardworking and disciplined people who will not allow religious and social activities to interfere with their work. This includes keeping personal phones under control not receiving visitors or absenting themselves from their desks outside of official break times. Must be presentable at all times, very computer-literate, intelligent and have good customer service skills. There may be occasional need to fill-in for Contact Center Agents within and outside normal office hours. Relevant Contact Center Training will be provided.

KEY RESPONSIBILITIES
General Front Office and Reception work,Communication, Production and printing of documents for Contact Center Management.
Welcoming and processing Visitors to the Office, Keeping the Reception area neat and tidy, Keeping Visitors entertained and at ease

SPECIAL RESPONSIBILITIES
Filling in for Contact Center Agents if the need arises as follows
Contact via Phone, Text, Fax, Email and Social Media with our Clients’ Customers to handle Information, Enquiries, Complaints, Sales and Technical Support.

IDEAL EDUCATION AND EXPERIENCE
Degree or HND in any Subject or relevant working experience
proficient in the use of Microsoft Office, Corel Draw etc.
knowledge of one or more Computer Operating Systems (Microsoft, Macintosh, Linux, Unix)
good data entry/keyboard skills.
knowledge of administration and clerical processes
customer service and or sales experience

ADDED ADVANTAGE
Six months or more experience in a call/contact center environment
knowledge of call/contact center telephony and technology
knowledge of sales principles and methods
knowledge of customer service principles and practices
knowledge of Accounting and Finance principles and practices
Experience of Market Research and Survey techniques including interviewing
Experience of General Technical and or ICT Support
Computer Help Desk Experience

REMUNERATION
Good working conditions and terms of employment. After successfully completing the probationary period, payment will be commensurate with skills and experience.

DUE DATE: 12th December, 2012

CLICK LINK TO APPLY
http://jobs.touchstonecontactcenter.com/job-vacancies/3-contact-center-agent