Technical Support officer at Niche Konsult

Tuesday, February 7, 2012

Technical Support officer at Niche Konsult

Posted on 11:35 AM by Unknown

Niche Konsult is primarily a software development and maintenance company driven by highly focused individuals and processes committed to delivery of the most qualitative products and services.

JOB TITLE: TECHNICAL SUPPORT OFFICER
JOB LOCATION: Abuja

RESPONSIBILITIES

Investigates and resolves computer software and hardware problems of users.
Receives telephone calls from users having problems using computer software and hardware or inquiring how to use specific software, such as statistical, graphics, data base, printing, word processing, electronic mail, and operating systems.
Talks to user to learn procedures followed and source of error.
Answers questions, applying knowledge of computer software, hardware, and procedures.
Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software, or by listening to and following instructions.
Determines whether problem is caused by hardware, such as modem, printer, cables, or telephone.
Talks with coworkers to research problem and find solution.
Talks to programmers to explain software errors or to recommend changes to programs.
Calls software and hardware vendors to request service regarding defective products.
May test software and hardware to evaluate ease of use and whether product will aid user in performing work.
May write or revise user training manuals and procedures.
May develop training materials, such as exercises and visual displays.
May train users on software and hardware on-site or in classroom.
May install software, and peripheral equipment.
May work as in-house consultant and research alternate approaches to existing software and hardware when standardized approaches cannot be applied.