JOB TITLE: LEARNING SOLUTIONS MANAGER
DEPARTMENT: Human Resources
LOCATION: Lagos

JOB DESCRIPTION:     
Competency Planning and Development
•Design curriculum and develop programmes
•Ensure all role competencies in MTN Nigeria have appropriate curriculum cover
•Develop competency-based training/development plan for organisation
•Provide 100% curriculum covering MTN Nigeria Competency framework
•Update learning directories periodically to respond to business needs

Learning Solution Management
•Make input into the development of training strategy and approach
•Manage training needs assessment for individual staff and organization in consultation with departmental heads and managers
•Determine  micro training requirements across the organization and source relevant local and international courses to meet such requirements for internal delivery
•Identify, select and manage external training and accreditation bodies, agencies and providers necessary to deliver required training to appropriate standards
•Develop assessment methods and systems required for training needs assessment.
•Manage training evaluation procedure using the Kirk Patrick evaluation methodology
•Conduct periodic training effectiveness survey
•Manage MTN Nigeria internal training school
•Manage MTN Academy programme delivery in Nigeria

Learning Management
•Ensure quality assurance on content development
•Allocate training resources for different training needs based on analysis of need, capacity, experience and knowledge of trainer
•Manage the Corporate Induction programme
•Conduct annual training effectiveness survey
•Provide input for the Learning and Development budget
•Manage ITF compliance process
•Manage learning management reporting using the OLM effectively

Front Line Competency Cycles
•Manage the customer relations practitioner programme (CRPP)
•Ensure appropriate programme selection and delivery for frontline competency development
•Develop  and deploy learning strategy to support frontline capability (Customer Relations, Sales  and Distribution)
•Ensure competency upgrade for frontline staff to enable the achievement of MTN Nigeria customer experience strategy

JOB CONDITIONS:Standard MTNN working conditions. Open plan office. Field work: < 40% of total work hours
REPORTING TO: Senior Manager, Learning Management

REQUIRED SKILLS:   
•First degree preferably in the social sciences.
•A recognized learning and development qualification. e.g. CIPD diploma
•8 years work experience with 2 years within the learning function of a reputable organisation.
•2 years experience in a supervisory/ managerial.
•Experience in curriculum development

EMPLOYMENT STATUS: Permanent
QUALIFICATION: First degree preferably in the social sciences. A recognized learning and development qualification. e.g. CIPD diploma

This vacancy expires on 2/2/2012

CLICK LINK TO APPLY
http://careers.mtnonline.com/vacancies.asp?deptid=5&id=1768

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