Customer Service Executive at Greengates Specialties Limited

Saturday, January 21, 2012

Customer Service Executive at Greengates Specialties Limited

Posted on 7:55 AM by Unknown

Greengates Specialties Limited is one of the fastest growing food ingredients company in Nigeria and was established in 1996; incorporated in 1997 under the Companies and Allied Matters Act 1990 as a limited liability company to manufacture, act as manufacturers representative, distribute and market food ingredients in Nigeria and West Africa.

After many years of hard work, a good habit of respecting knowledge and talent and acknowledging them has been formed. In order to develop against strong competition and keep a firm position in the industry, a group of high quality workers were employed and trained.

Job Title: Customer Service Executive

Location: Lagos

Responsibilities

Plan, develop and implement strategy for the Customer Relationship Management Function
Play a leadership role in the development of proficient Customer Relationship Management processes and applications.
Develop, optimize and implement business models for retention of company’s customer base
Manage and optimize customer information on a Customer Relationship Management software
Provide directions and advice on Customer Relationship Management activities and ensure monthly reporting
Identify and implement processes to improve and ensure accuracy of customer data
Managing the Customer Care telephone lines
Ensure key customer memorable events are promptly acknowledged

Qualifications and Requirements