Onsite Service Delivery Associate at Vasonomics

Sunday, November 13, 2011

Onsite Service Delivery Associate at Vasonomics

Posted on 4:36 PM by Unknown

Vasonomics is a mobile media and Value Added Service (VAS) provider working for various media companies, telecom operators, enterprises and content providers. It delivers a unique and innovative service led product environment and renders most cost effective solutions.

JOB TITLE: ONSITE SERVICE DELIVERY ASSOCIATE
LOCATION: Lagos

RESPONSIBILITIES

Report to customer Site
Send login alert to network operation & attendance system
Collect & filter base with operator.
Test calls & take approval for service start
Start service & send service start alert
Monitor server & network system
Alert NOC every 60 min on the service status
Follow up on any pending issues with operator/account development
Shutdown service & send service shutdown alert
Take out data from servers & make MIS report
Check pending base & alert NOC & operator
Submit service pulse report to client
File daily activity report with expenses & tomorrow activity plans &pending issues
Send logout alert to Noc & attendance.

QUALIFICATIONS AND REQUIREMENTS

B.Tech or B.Sc Computer Engineering or Computer Science certification or designation requirements
CCNP, Network+, SQL knowledge would be added advantage
Excel, Word, Outlook, Internet
Excellent command on spoken and written English
Ability to work unsurprised in a technology environment, across timezones
Process orientation