Customer Service Rep. Swift Networks Ltd

Wednesday, October 26, 2011

Customer Service Rep. Swift Networks Ltd

Posted on 12:34 AM by Unknown

Swift Networks Limited is an innovative leader in Nigeria's fast growing broadband telecommunications space, providing reliable high speed broadband access and voice services to businesses, professionals and residential customers. Due to ongoing expansion into other regions of the country and the need to sustain the highest quality services to existing and potential customers, we seek applications from exceptional candidates to fill the following challenging positions.

Job Title: Customer Service Representatives

Location: Lagos

Job Objectives

The candidates will be responsible for interacting with customers to provide and process information in a courteous and professional manner, in response to inquiries, concerns and requests.

Knowledge, Skills and Competencies

Basic computer knowledge - the person should be adept in using search tools, browsers, email features; and CRM solutions
Good written and oral communication skills - fast and correct typing, with proven ability to create grammatically correct responses
Sound judgmental powers; ability to manage difficult customer situations, respond promptly to the needs of the customer, and solicit feedback to improve service
Knowledge of customer service principles and practices, ability to multi-task including ability to understand multiple products and multiple levels of benefits within each product; Persistent and supportive attitude
Ability to treat people with respect under all circumstances and to instil trust in others while upholding the values of the organization
Ability to relate with customers and handle telemarketing
Sound knowledge of telephone etiquette and excellent listening skill

Minimum Qualification and Experience

A first degree in Computer Sciences, Electrical/Electronics Engineering, Information Technology with a minimum of 2nd class honors, upper division, from a reputable university. Experienced exceptional candidates with background in Business, Social Sciences and the Humanities with a minimum of 3 years’ experience in a similar position can also apply.

Application Deadline: November 1, 2011.

Only eligible candidates will be contacted.

Please note that applications received after the stipulated period will not be processed.

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