Customer Service Manager at PZ Cussons Nig Plc

Tuesday, October 18, 2011

Posted on 6:37 AM by Unknown

PZ Cussons Nigeria Plc, the largest subsidiary of PZ Cussons, has enjoyed tremendous business success in Nigeria for over a century.

PZ Cussons Nigeria is Customer Service Excellence Manager - PZ Wilmar

Job Title: Customer Service Excellence Manager

All Business Units - All States

The Role: Customer Service Excellence Manager

The successful candidates will be required to:

Manage the development and implementation of customer service excellence and strategy.
Manage relationship with the Logistics Service Providers.
Ensure customer / supply chain interface optimization (trade off evaluation of cost to service all customers).
Develop and manage distribution cost models (use of ABC methodology) – Cost to serve.
Develop Customer Service contracts including rates negotiation and annual review thereof.
Oversee Customer Order management.
Maintain, develop & deliver relevant KPI`s and systems.
Oversee the Customer Innovation program.
Drive the Customer Service Mindset initiative.
Manage the Operational Relationship with Customers.

The Person:

The right candidates must:

Possess a B.Sc. in any discipline with customer service certification (Possession of MBA will be an added advantage).
Have three to five (3–5) years work experience in production process.
Possess excellent customer services skills.
Possess the ability to drive performance of the service providers and ensure no stock-out.
Be familiar with stock control techniques and issues
Possess sound knowledge of MRPII techniques and systems
Have good knowledge of MFG.PRO application.

Closing date: 30 October 2011